When will I be charged for my pledge?
Pledges will not be charged until after the campaign is over and funding is successful. Pledges can be a adjusted at any point during the campaign.
Last updated: October 03, 2023 21:36
Why does it take so long to receive my rewards?
Kickstarter is a platform for funding new projects that would otherwise not be possible to make due to the expenses involved. Once a campaign ends successfully, the funds are then put toward making the rewards, which in this case normally takes about 10-12 months. Then once they are completed and stocked, they are shipped out to backers.
Last updated: October 03, 2023 21:36
Does each tier include the items above it?
No. Only the item(s) in the tier description are included in each tier.
Last updated: October 03, 2023 21:36
Can I use Paypal to pay for my pledge?
Unfortunately, Kickstarter will not allow PayPal payments, only debit and credit cards.
Last updated: October 03, 2023 21:36
When will I need to provide my shipping address?
You’ll enter your shipping address with the BackerKit survey after the Kickstarter is over.
Last updated: October 03, 2023 21:38
Can you show the range of movement for the prototypes?
The prototypes shown are non-functional, glued resin models meant to represent the look of the final action figures. Functional prototypes will require metal tooling and injection molding which we will be able to show during the production process after funding.
Last updated: October 03, 2023 21:38
Why is the Smilodon in 1/12th scale when everything else is 1/18th scale?
1/12th is the scale for Smilodon based on our current findings, but within the world of Cyberzoic, animal sizes can vary due to genetic engineering. We decided to upscale this species so that it could serve as a mount for the humans, but the scale is mentioned mainly for those collectors only interested in wildlife figures.
Last updated: October 03, 2023 21:42
Will there be Beasts of the Mesozoic variants included with this Kickstarter?
No BotM variants are planned for this campaign, but they will be much easier to produce via preorders if their Cyberzoic counterparts are funded here.
Last updated: October 03, 2023 21:46
Will there be 6" scale versions of the human characters, like what was shown at Power-Con?
We’re very interested in finding a way to offer our human characters at that scale, but it’s yet to be determined if they’ll end up here or later on as preorder items. It will also greatly depend on the popularity of this Kickstarter.
Last updated: October 03, 2023 21:46
Why are the designs for the humans and armor so different from each other?
Cyberzoic is made of several different clans with various cultures and design styles, so you will see a distinctive look for each type of people.
Last updated: October 03, 2023 21:48
Will these figures be available outside of the Kickstarter?
Yes, the funded figures will be made available for preorder and retail later on, but the Kickstarter prices will be the lowest.
Last updated: November 01, 2023 23:17
Will the bundles be available outside of the Kickstarter?
No- the bundles are exclusive to this campaign and to the Kickstarter backers.
Last updated: November 01, 2023 23:18
Can I pledge for the Sabre Tooth Tiger by itself with no armor or rider?
The Saber Tooth Tiger Kickstarter exclusive is only offered as a full set and can not be separated like the other reward sets.
Last updated: November 01, 2023 23:21
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.